Infrastructure and on-site
Firewalls, switching, Wi-Fi, servers, backups, and office moves, run by the same engineers who answer your help desk. On site across Greater Boston from our Waltham office.
Waltham (HQ), Boston, Cambridge, Somerville, Watertown, Newton, Lexington, Burlington, Needham, Wellesley.
And the rest of Greater Boston. Ask about your location.
What we run
Part of fully managed IT. Co-managed clients choose the pieces their in-house team wants help with.
Firewalls, switching, Wi-Fi, and VPN. Devices are monitored, firmware is kept current, and configurations are backed up and documented, so a failed firewall is a swap, not a rebuild from memory.
File servers and on-premises or hybrid systems, patched and monitored with the rest of your environment. Your first server is included in fully managed IT.
Workstation and server backups are monitored. A failed backup alerts an engineer, and restores are tested, so you find out a backup works before you need it.
Microsoft 365 or Google Workspace, file shares moved to the cloud, and hybrid setups when keeping something on site is the right call.
When the internet goes down, we call your provider and stay on it until it is fixed. Phone carriers, printers, and line-of-business software vendors too.
A lifecycle list of every device and when it is due for replacement, so replacements are planned and budgeted instead of discovered when something dies.
On site
Most issues are fixed remotely, which is faster for everyone. When something needs hands, an engineer who already knows your environment comes on site. On-site visits across Greater Boston are included in the monthly price.
Projects
Relocation planning, ISP setup, structured cabling coordination, rack installs, and a working office on day one.
Replacing aging firewalls, switches, and Wi-Fi, designed for how your office actually works.
Email and files to Microsoft 365 or Google Workspace, servers to the cloud, or a hybrid of both.
Backup design, recovery targets, and a written recovery plan you can hand to an auditor or insurer.
Nonprofits pay $150 per hour. Hardware and software licenses are billed separately. Workstation and server backups are priced per device on the pricing page.
Questions
Servers, firewalls, switches, Wi-Fi, and cloud environments, whether you run on premises, hybrid, or fully in the cloud.
Yes. On-site visits across Greater Boston are included in the monthly price for managed clients. Most issues are fixed remotely; when something needs hands, an engineer comes out from our Waltham office. Projects such as office moves are scoped and billed separately.
Projects are scoped up front and billed at $165 per hour ($150 for nonprofits). You see the scope before any work starts.
Monitoring runs around the clock, backups are monitored with tested restores, and every configuration is documented. Every client gets best-effort after-hours response; guaranteed after-hours response comes with the After-Hours Critical Support add-on.
Client results
Free technical assessment
