Case study · Nonprofit

Essential support for a more inclusive future

WCI provides homes, employment, and community services across Massachusetts. Moving them off aging servers and manual processes cut IT costs by 40%.

Engagement · WCI
● Delivered
40%lower IT costs
30%higher operational efficiency
~240people supported across WCI programs

Scope

Cloud migrationManaged servicesMicrosoft 365VoIP phonesStaff training

TimelineFull IT transformation

The situation

What they needed

WCI is a nonprofit that provides homes, employment, and community services to people with intellectual and developmental disabilities, autism, and acquired brain injury. It operates in several Massachusetts municipalities and supports about 240 individuals.

Objective. Replace outdated hardware and manual processes with a modern environment that costs less to run, scales with the organization, and lets staff work from anywhere.

Industry
Nonprofit human services
Footprint
Several Massachusetts municipalities, about 240 people supported
Starting point
Aging on-site servers and software, manual processes, little room for remote work

What was in the way

  • Outdated hardware and software
  • High maintenance and operational costs
  • Little scalability or flexibility for remote work
  • Inefficient, manual processes

What we did

The work, step by step.

01

Servers and applications to the cloud

Migrated servers and line-of-business applications off aging on-site hardware.

02

Managed services

Monitoring, patching, backup, and disaster recovery, handled continuously.

03

Microsoft 365

Email, collaboration, and productivity tools on one platform.

04

VoIP phone system

Cost-effective, unified communication across sites.

05

Training and support

Staff and users trained on the new systems, with ongoing help desk support.

The results

What changed

  • IT costs reduced by 40% and operational efficiency up 30%
  • Scalable, flexible IT resources
  • Better productivity and collaboration with Microsoft 365 and VoIP

“We are delighted with the IT transformation that BMIT has delivered for us. They have been a great partner, providing customized and comprehensive IT solutions that meet our needs and goals. Their team is professional, responsive, and knowledgeable. We highly recommend BMIT to any non-profit organization looking for a reliable and trusted IT provider.”

Joe D., CEO, WCI

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