About BMIT
Boston Managed IT is an independent managed IT firm in Waltham. We run IT and security for Greater Boston businesses, most with 25 to 100 people, with senior engineers who know every client by name.
Interested in joining the team? We’re always looking for talented, motivated people.
Why we exist
Small IT shops are often one or two people with no documentation, no standard tools, and no backup when their technician is out. Large MSPs add account managers, ticket tiers, and slow escalation, and the people fixing your problems never learn your business.
We built BMIT to sit in between: the process, tooling, and security of a much larger provider, with engineers and leadership you can actually reach.
How we work
A named engineer who knows your setup replies, with a median email first response of 12 minutes.
The same monitoring, security, and configuration standards at every client.
Your environment is written down, so any engineer can pick up any client.
Monitoring and managed detection and response run on every managed device, day and night.
Endpoint security, MDR, patching, and sign-in protection come with fully managed IT.
Patching, setup, and common fixes run automatically, so engineers spend time on real problems.
From your engineer to a senior engineer to our CEO, with no account-management layer.
Remote first for speed, and at your door across Greater Boston when it needs hands.
Who we work with
We support organizations from 5 to 1,000 users. Most clients have 25 to 100.
Independent
Who runs BMIT
Nick Salem founded BMIT after watching small businesses get oversold by IT providers who were slow to answer and quick to invoice. His fix: a lean senior team, a phone that gets picked up, and technology doing the repetitive work. Clients regularly get Nick on the phone, and he likes it that way.
Proof
See how we work
What our free 30-minute technical assessment looks like, start to finish.
Free technical assessment
Nick Salem is the CEO of BMIT, and the reason the company works the way it does. He started it because he kept watching small businesses get oversold by IT providers who were slow to answer and quick to invoice. His fix was a lean team, a phone that gets picked up, and technology doing the repetitive work so people can focus on the problems that matter.
Nick has more than 15 years in IT. Before running his own firm, he was Director of IT at a nonprofit with a $20 million annual budget and more than 500 employees, where he led the team that kept the whole organization running. Earlier, he held leadership roles at several technology startups, which is where he picked up his habit of building things himself when the off-the-shelf version isn’t good enough.
That habit shows. Nick designed and built much of the company’s internal platform, including the AI-driven monitoring and automation behind our service. He runs our internal AI infrastructure for workflows where keeping processing under our direct control matters, alongside carefully governed cloud services. He leads BMIT in Boston, SWFIT on Florida’s Gulf Coast, and The Cyber Harbor Group, which brings the two together.
He’s still hands-on. Clients regularly get Nick on the phone, and he likes it that way. In his view, the CEO of an IT company should still be able to fix your problem.
Elena Salem is the Service Delivery Manager at BMIT, which means she makes sure what we promise is what actually happens. She runs the support operation day to day: which tickets are moving, who’s working on what, which projects come next, and whether each client is getting the response time they’re paying for.
She has more than 10 years in IT and project management, starting with hands-on troubleshooting and moving into team leadership and client relationship work. That background helps. When a ticket is stuck, Elena understands the technical problem well enough to know whether it needs more time, a different technician, or a call to the client.
Elena also owns much of the operations side of the business, including licensing, billing and the systems that keep both accurate. She holds a bachelor’s degree in business administration and the CompTIA Network+ certification.
Her team knows her for clear communication and for never losing track of a detail. Outside of work, she spends time with family and friends, travels, and heads outdoors to hike and bike whenever she can.
Daniel Ostrowski is an L3 Service Delivery Technician at BMIT. When an issue is too complex for a first pass, it goes to Daniel. He handles escalations, new client onboarding, hardware rollouts and infrastructure projects, often for clients in regulated industries where the work has to be done right the first time.
His path into IT wasn’t the usual one. Daniel grew up in Michigan and earned a marketing degree from the University of Michigan-Flint. He’d been taking computers apart since he was a kid, and during the COVID pandemic he decided to make his hobby his career. The marketing background turned out to help: he’s good at explaining technical problems to people who just want their computer to work.
Daniel also builds automation tools for our help desk that cut down on repetitive work, so clients get faster answers.
He lives in Boston with his dog, Znuni, and is usually the one on site when a problem needs hands on hardware. On his days off he’s hiking or working through the city’s restaurant scene.
Erich Shafer is a Service Delivery Technician with over 10 years of experience in the IT industry. He is highly skilled in troubleshooting and resolving technical issues for both hardware and software.
Erich holds a Bachelor’s degree in communication and has numerous certifications, including A+ and Network+. He is highly organized and has excellent problem-solving skills, which allow him to quickly identify and fix issues for his clients.
In his current role, Erich is responsible for providing technical support to end users and assisting with the maintenance and repair of computer systems and networks. He is known for his patient and friendly demeanor, which makes him a valuable asset to his team and a go-to resource for his clients.
Outside of work, Erich enjoys spending time with his family and friends, playing video games, and tinkering with new technology.
Nicole Cormier is the web designer at BMIT. For a lot of small businesses, the website is the first thing a new customer sees, and Nicole makes sure it’s worth seeing. She works with clients to understand their brand, their customers and their goals, then designs and builds sites that look sharp and are easy to use.
She has more than 15 years of design experience and holds a Certificate in Graphic Design. Her background spans UX design and front-end development, so she thinks about how a site works as much as how it looks. Most of her builds are on WordPress and Shopify, and she works daily in Adobe Creative Suite, HTML and CSS.
Clients appreciate that she listens first. Nicole would rather ask a few more questions up front than redesign a page three times later. She keeps up with design trends but doesn’t chase them, because a site should still look right in five years.
Outside of work, she travels, follows new art and design, and spends time with family and friends.
