Case study · Veterinary

A repeatable IT blueprint for a growing veterinary group

Hometown Vet Partners was opening clinics across the Midwest and East Coast, each inheriting different systems. We built one standard, and every new clinic now follows it.

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Engagement · Hometown Vet Partners

● Delivered

48%faster ticket resolution across all clinics

<10daysto bring a new clinic online

1repeatable blueprint for every acquisition

Scope

Network standardizationCloud phonesRemote monitoringDocumentation hubHelp desk

TimelineUnder 10 business days per new clinic

The situation

What they needed

Hometown Vet Partners needed a reliable, scalable IT partner as they expanded. With new clinics opening rapidly and each location inheriting different systems, they were struggling to keep standardization, security, and support consistent.

Objective. Standardize IT across all locations, implement a consistent support model, and onboard newly acquired clinics smoothly, all while minimizing disruption to patient care and daily operations.

Industry: Veterinary group
Footprint: Clinics across the Midwest and East Coast
Starting point: Different systems at every clinic, legacy phones, outdated networks, no central help desk

What was in the way

Inconsistent IT setups across locations
No centralized help desk or documentation
Legacy phone systems and outdated networks
No visibility into asset lifecycle or ticket trends

What we did

The work, step by step.

Standardized network infrastructure

Outdated routers and switches replaced with business-grade gear and segmented VLANs for secure, stable traffic at each clinic.

Modern cloud phone systems

Cloud-based phones with auto-attendants and call routing configured per clinic.

Asset lifecycle management

BMIT remote monitoring on every device: real-time asset tracking, patching, and health checks.

Centralized documentation hub

A shared knowledge base and password vault for authorized stakeholders.

Streamlined help desk

A consistent ticketing experience with SLA-backed response times and automation.

The results

What changed

Ticket resolution time reduced 48% across all locations
New locations onboarded in under 10 business days
Future clinic acquisitions follow a repeatable IT blueprint

“Partnering with Boston Managed IT completely changed how we scale our veterinary group. Every new location now gets online fast, with consistent support and zero disruption. Their team truly feels like an extension of ours.”
Carrie Nguyen, Hometown Vet Partners

Numbers from real engagements.

<10 days

from zero IT to a fully secured stack

Biotech startup

10+→1

IT vendors consolidated into one partner

Private equity

40%

lower IT costs after the transformation

Nonprofit

Free technical assessment

Thirty minutes with a senior engineer.

Security posture, backups, and Microsoft 365, reviewed live
The three fixes that matter most, ranked, with rough effort
Findings in writing, and an honest answer on whether you need us

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