Buyer guide
Fifteen questions to ask every provider on your shortlist, with our own answer to each one and where to check it.
The questions
A provider that cannot answer these plainly is telling you something. Print this list and use it on every call.
Our answer: A named engineer, not an outsourced call center. See how
Our answer: Median email first response of 12 minutes, method published. See how
Our answer: A senior engineer, then our CEO. See how
Our answer: Yes: $125 fully managed, $75 co-managed, $165 per hour for projects. See how
Our answer: Hardware, licenses, projects, add-ons, and onboarding, listed up front. See how
Our answer: Endpoint security, MDR, patching, and secure sign-in; add-ons priced. See how
Our answer: Every backup is monitored, failures alert an engineer, restores are tested. See how
Our answer: Yes, all of them. See how
Our answer: Yes, across Greater Boston from our Waltham office. See how
Our answer: Best effort for everyone; guaranteed response with the after-hours add-on. See how
Our answer: We document your environment and admin credentials in a secure vault. Ask every provider to put ownership in writing. See how
Our answer: We are independently owned and not part of a roll-up. See how
Our answer: Scoped first, then billed at $165 per hour. See how
Our answer: Discovery, documentation, tooling, and users, scoped and quoted before you sign. See how
Our answer: Yes. That is the free 30-minute assessment. See how
Comparisons
Boston Managed IT vs
Large provider, began in Concord in 2000
Boston Managed IT vs
Woburn-based, founded 1994
Boston Managed IT vs
Westwood-based, offices across the US
Boston Managed IT vs
National franchise network
Boston Managed IT vs
Boston firm, acquired by IT Solutions in 2026
Boston Managed IT vs
National SMB provider
Boston Managed IT vs
Downtown Boston, founded 1993
Boston Managed IT vs
Hiring vs outsourcing, and the co-managed middle ground
Boston Managed IT vs
Boutique vs national: which model fits
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