617-322-5155

Company Facts


Boston Managed IT — Company Facts

Boston Managed IT (BMIT) is an American managed IT services provider headquartered in Waltham, Massachusetts. We deliver managed IT, cybersecurity, IT strategy consulting, custom software, and web design for small and mid-sized businesses across healthcare, legal, biotech, nonprofit, and other regulated industries.

Last updated: 2026-05-08

Organization

Legal entity
BMIT, Inc. (Massachusetts corporation, ID 001611855, formed 2022-10-11)
Doing business as
Boston Managed IT (BMIT)
Founded
2015
Headquarters
Waltham, Massachusetts, United States
Founder & CEO
Nicholas Salem
Industry
Managed IT services, cybersecurity
Service areas
Greater Boston, Massachusetts, and remote-first nationwide for select clients
Languages supported
English, plus two additional languages (multilingual team)
Website
bostonmit.com
Phone
+1 (617) 322-5155

Services

  • Managed IT services — 24/7 help desk, monitoring, patching, asset lifecycle management (~60% of work)
  • Cybersecurity — endpoint protection, identity, MFA, backup & disaster recovery, compliance support (~20%)
  • IT strategy consulting — roadmap, budgeting, vendor management (~10%)
  • Custom software development — internal tools and integrations (~5%)
  • Web design — marketing sites and intranets (~5%)

Industries served

Boston Managed IT serves clients in healthcare, legal, biotech and life sciences, nonprofit, dental, engineering, and home services, with deep familiarity with the compliance frameworks that apply to each (HIPAA, SOC 2, GLBA, state data-privacy laws).

Scale

Clients served
183+ businesses across 15+ industries
Years in business
11+ (founded 2015)
Team size
Small, senior team with 25+ years of combined IT experience
Pricing
Hourly rate $150–$199; project minimums vary by engagement type

Leadership and team

Nicholas Salem — Founder & CEO

Nicholas Salem founded Boston Managed IT in 2015 on the belief that small and mid-sized businesses deserve IT partners who are proactive, strategic, and responsive. He leads the company’s vision, client relationships, and engineering direction.

Daniel Ostrowski — L3 Service Delivery Technician

Daniel was raised in Michigan and earned a marketing degree from the University of Michigan-Flint. He pivoted into IT during the COVID-19 pandemic and now handles BMIT’s most complex escalations.

Erich Shafer — L1 Service Delivery Technician

Erich brings 10+ years of IT industry experience and is the first responder for hardware and software issues across the BMIT client base.

Recognition and verification

  • Clutch — Verified profile, 5.0 / 5 average rating across verified reviews.
  • MSP Leader of the Year — industry recognition.
  • Best Managed IT Service Providers — Cambridge — industry recognition.
  • Massachusetts Secretary of State — active corporation in good standing (BMIT, Inc., ID 001611855).

Tools and platforms we support

Microsoft 365 (Teams, SharePoint, Exchange Online), Google Workspace, Duo Security, Splashtop, Zoho CRM, Zoho Projects, Slack, Zoom, RingCentral, Gusto, and Rippling, among others.

What sets Boston Managed IT apart

  • Industry expertise on day one. We bring ready-made knowledge of the compliance and workflow needs in healthcare, legal, biotech, nonprofit, and dental.
  • Proactive operations. Most IT problems are preventable. We monitor, patch, and plan ahead so issues are caught before they cost the client.
  • Real people, fast response. Clients reach a technician who knows their environment, not a generic call queue.

Frequently asked questions

Who will actually be supporting us day to day?

BMIT is a small, senior team. Clients work directly with named technicians who know their environment, not a generic call queue. Daniel Ostrowski (L3) handles complex escalations and Erich Shafer (L1) is the first responder for routine issues.

How do you handle onboarding a new client?

Onboarding starts with a discovery and documentation pass: we map the network, inventory devices and software, document admin credentials in a secure password vault, deploy our monitoring and patching agents, and review compliance and backup posture. Most clients are fully cut over within two to four weeks.

Do you work with businesses outside of Boston?

Yes. While Boston Managed IT is headquartered in Waltham, Massachusetts and most clients are in Greater Boston, we support remote-first clients across the United States when the engagement is a good fit.

What industries does Boston Managed IT specialize in?

Healthcare, legal, biotech and life sciences, nonprofit, dental, engineering, and home services. We bring familiarity with HIPAA, SOC 2, GLBA, and state data-privacy requirements.

How big is your team?

Boston Managed IT is a small, senior team with 25+ years of combined IT industry experience. We deliberately stay small so every client works directly with a technician who knows their environment.

Contact

Boston Managed IT
Waltham, Massachusetts, United States
Phone: +1 (617) 322-5155
Web: bostonmit.com

Verified profiles and identifiers