Boston Managed IT (BMIT) is a locally owned managed IT and cybersecurity provider headquartered in Waltham, Massachusetts. This page is our canonical source for company facts. Last updated: October 2, 2026.
Organization
- Brand
- Boston Managed IT (BMIT)
- Legal entity
- BMIT, Inc. (Massachusetts corporation, Secretary of State ID 001611855, formed 2022-10-11)
- Founded
- Boston Managed IT was founded in 2017. The current corporation, BMIT, Inc., was formed in 2022.
- Headquarters
- 282 Moody Street, Suite 312, Waltham, MA 02453
- Ownership
- Independent and locally owned. Part of The Cyber Harbor Group, with sister company SWFIT (Southwest Florida IT, swfit.io).
- Founder and CEO
- Nicholas Salem
- Service area
- On site across Greater Boston: Boston, Cambridge, Somerville, Watertown, Waltham, Newton, Lexington, Burlington, Needham, Wellesley. Remote support for select clients elsewhere in the United States.
- Languages
- English, plus two additional languages (multilingual team)
- Phone
- (617) 322-5155
- support@bostonmit.com. The single public address for existing clients and new inquiries.
Client profile
- Supported range
- 5 to 1,000 users
- Sweet spot
- Most clients have 25 to 100 users
- Minimums
- Fully managed: 5 users. Co-managed: 25 users.
- Core industries
- Biotech and life sciences, veterinary, private equity, nonprofits, financial services, legal, healthcare and medical. Also dental, engineering, home services.
- Frameworks
- HIPAA, FINRA, SEC Reg S-P, SOC 2 readiness, GLBA, Massachusetts 201 CMR 17.00 and Chapter 93H, 21 CFR Part 11, PCI DSS
Service model
- Managed IT services: help desk, 24/7 monitoring, patching, asset lifecycle management (~60% of work)
- Cybersecurity: endpoint protection, identity and MFA, backup and disaster recovery, compliance support (~20%)
- IT strategy consulting: roadmap, budgeting, vendor management, vCIO (~10%)
- Custom software development: internal tools and integrations (~5%)
- Web design: marketing sites and intranets (~5%)
Delivered as fully managed or co-managed IT, with cybersecurity, Microsoft 365 or Google Workspace administration, infrastructure and on-site support, compliance support, scoped projects, and a vCIO add-on for fully managed clients.
We use automation and AI behind the scenes to monitor environments, cut repetitive work, keep documentation current, and help engineers resolve issues faster. We run internal AI infrastructure for workflows where keeping processing under our direct control matters, alongside carefully governed cloud services.
Pricing
- Fully managed IT
- From $125 per user per month (minimum 5 users)
- Co-managed IT
- From $75 per user per month (minimum 25 users)
- Projects and advisory
- $165 per hour, scoped first ($150 per hour for nonprofits)
- Nonprofits
- 10% off the monthly base
- vCIO
- Add-on, quoted per client, fully managed only
- Onboarding
- Scoped and quoted per engagement
- Estimate
- Pricing calculator
Support and proof
- Email first response
- Median 12 minutes over the last 90 days (measured from help desk email tickets, automated alerts excluded)
- Monitoring
- 24/7 endpoint and identity monitoring (MDR included in fully managed IT)
- After hours
- Best effort for every client; guaranteed after-hours response for clients on the After-Hours Critical Support add-on
- Engineers
- US-based; named engineers on every account. How support works
- Clutch
- 4.9 out of 5 from 9 verified reviews; Clutch Certified in IT Managed Services, Cybersecurity, and IT Strategy Consulting
- 5.0 rating
Leadership and team
Nicholas Salem, Founder and CEO
Founded Boston Managed IT in 2017. Leads client relationships and engineering direction, and is still hands-on with client environments.
Elena Salem, Service Delivery Manager
Runs day-to-day service delivery and makes sure every client is getting the response time they are paying for. More than 10 years in IT and project management.
Daniel Ostrowski, L3 Service Delivery Technician
Handles complex escalations, new client onboarding, hardware rollouts, and infrastructure projects.
Erich Shafer, L1 Service Delivery Technician
The first responder for hardware and software issues across the client base, with more than 10 years in IT.
Nicole Cormier, Web Designer
Designs and builds sites that look sharp and are easy to use, with more than 15 years of design experience.
Recognition and verification
- MSP Leader of the Year: industry recognition.
- Best Managed IT Service Providers, Cambridge: industry recognition.
- Clutch: verified profile, 4.9 out of 5 from 9 reviews.
- Massachusetts Secretary of State: active corporation in good standing (BMIT, Inc., ID 001611855).
Tools and platforms we support
Microsoft 365 (Teams, SharePoint, Exchange Online), Google Workspace, Duo Security, Splashtop, Zoho CRM, Zoho Projects, Slack, Zoom, RingCentral, Gusto, and Rippling, among others.
Frequently asked questions
What size companies does Boston Managed IT work with?
We support organizations from 5 to 1,000 users. Most clients have 25 to 100 users. Fully managed IT starts at 5 users and co-managed IT at 25.
How much does managed IT cost with Boston Managed IT?
Pricing is published: fully managed IT from $125 per user per month, co-managed IT from $75 per user per month, and projects or advisory work at $165 per hour. Nonprofits receive 10% off. Onboarding is scoped and quoted per engagement.
Who will actually be supporting us day to day?
A small senior team of US-based engineers. Clients work directly with named technicians who know their environment, not a generic call queue. Daniel Ostrowski (L3) handles complex escalations and Erich Shafer (L1) is the first responder for routine issues.
How fast do you respond?
Median email first response is 12 minutes over the last 90 days, measured from help desk email tickets, automated alerts excluded. This is a median; overnight and weekend requests wait longer. Best effort for every client; guaranteed after-hours response for clients on the After-Hours Critical Support add-on.
How do you handle onboarding a new client?
Onboarding starts with a discovery and documentation pass: we map the network, inventory devices and software, document admin credentials in a secure password vault, deploy our monitoring and patching agents, and review compliance and backup posture. Most clients are fully cut over within two to four weeks.
Which areas does Boston Managed IT serve?
We are based in Waltham and provide on-site and remote support across Greater Boston, including Boston, Cambridge, Somerville, Watertown, Waltham, Newton, Lexington, Burlington, Needham, and Wellesley. Remote support for select clients elsewhere in the United States when the engagement is a good fit.
What industries does Boston Managed IT specialize in?
Most clients are in biotech and life sciences, veterinary, private equity, nonprofits, financial services, legal, and healthcare and medical. We also support dental, engineering, and home services firms, and work with HIPAA, FINRA, SEC Reg S-P, SOC 2 readiness, GLBA, and Massachusetts data-security requirements.
Does Boston Managed IT offer a free assessment?
Yes. The free technical assessment is a 30-minute live review of your security posture, backups, and Microsoft 365 with a senior engineer. You get the three fixes that matter most, ranked with rough effort, in writing.
How does Boston Managed IT use AI?
We use automation and AI behind the scenes to monitor environments, cut repetitive work, keep documentation current, and help engineers resolve issues faster. We run internal AI infrastructure for workflows where keeping processing under our direct control matters, alongside carefully governed cloud services.
Contact
Boston Managed IT
282 Moody Street, Suite 312
Waltham, MA 02453
Phone: (617) 322-5155
Email: support@bostonmit.com
Free assessment: book a 30-minute review
Verified profiles and identifiers
- Wikidata: Q139665452
- LinkedIn: bostonmit
- Facebook: BMITMSP
- Clutch: boston-managed-it
- Massachusetts Secretary of State: BMIT, Inc., ID 001611855