Comparison

Boutique MSP vs national MSP

Both models work. A national provider brings scale and reach; a boutique brings speed and accountability. Here is how to tell which one your business needs.

The short version

Which model fits your business?

Choose Boston Managed IT if

You are a Greater Boston business of 5 to 1,000 users, most likely 25 to 100.
You want the engineer who answers to already know your environment.
You want published pricing, fast escalation, and an owner who will still be here next year.

A national MSP may suit you if

You have thousands of endpoints or offices across many states.
You need follow-the-sun support or field technicians in many cities at once.
You want one vendor for very large programs across a global footprint.

At a glance

Side by side.

	Boutique (BMIT)	National MSP
Who answers	A named engineer who knows your setup	A tiered service desk, often in another region
Escalation	Senior engineer, then the CEO	Through tiers and an account manager
Decisions about your service	Made locally by the people on your account	Set by national process and policy
Ownership changes	Independent; no roll-up waiting to change your service	Common in a consolidating market
Pricing	Published, from $125 per user per month	Usually quoted after a sales process
Footprint	Greater Boston on site, remote elsewhere	Many regions and states
Catalog	Managed IT, security, cloud, projects, vCIO	Broader, including large-scale programs