Question 1

What size companies does Boston Managed IT work with?

Accepted Answer

Boston Managed IT works with Greater Boston businesses from 5 to 1,000 seats, with a focus on regulated industries such as healthcare, financial services, legal, and biotech, and on nonprofits. Clients can choose fully managed IT or co-managed IT that backs up an internal IT team.

Question 2

What is managed IT services?

Accepted Answer

Managed IT services means a provider like Boston Managed IT proactively runs your technology for a flat monthly fee: help desk, monitoring, patching, cybersecurity, Microsoft 365, and cloud systems. Instead of calling for help after something breaks, you get continuous monitoring and support that prevents problems before they cause downtime.

Question 3

How much does managed IT cost with Boston Managed IT?

Accepted Answer

Boston Managed IT publishes its pricing: fully managed IT starts at $125 per user per month (minimum 5 users), co-managed IT starts at $75 per user per month (minimum 25 users), and project or advisory work is $165 per hour. Nonprofits receive 10% off. The pricing page at bostonmit.com/pricing has a calculator for an exact estimate, and final pricing is confirmed on a first call.

Question 4

Which areas does Boston Managed IT serve?

Accepted Answer

Boston Managed IT is based in Waltham, MA and provides on-site and remote support across Greater Boston, including Boston, Cambridge, Somerville, Watertown, Waltham, Newton, Lexington, Burlington, Needham, and Wellesley. Remote support is available for select clients elsewhere in the US.

Question 5

Does Boston Managed IT offer a free assessment?

Accepted Answer

Yes. The free technical assessment is a 30-minute live review of your security posture, backups, and Microsoft 365 with a senior engineer. You receive the three fixes that matter most, ranked with rough effort, in writing. Book at bostonmit.com/it-assessment.

Question 6

What makes Boston Managed IT different from other MSPs in Boston?

Accepted Answer

Boston Managed IT is a Waltham-based MSP founded in 2017 and led by founder and CEO Nicholas Salem. Clients work with a small, senior team that knows their environment, see published per-user pricing, and get documentation built for HIPAA, FINRA, and other audits. Boston Managed IT is rated 5.0 on Google and 4.9 on Clutch from 9 reviews, and is Clutch Certified in IT Managed Services, Cybersecurity, and IT Strategy Consulting.

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Thirty minutes with a senior engineer.

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