Managed IT
One price per user covers your help desk, computers, Microsoft 365 or Google Workspace, network, and security, run by senior engineers who know your setup. Here is exactly what that includes, and what it does not.
Example environment with illustrative values
What we run for you
Fully managed IT covers all seven. Co-managed IT covers the parts your in-house team wants help with.
Your team emails support@bostonmit.com, uses the client portal, or calls. A named engineer who knows your setup answers, and most issues are fixed remotely while people keep working. Anything complex goes to a senior engineer.
What you get
Monitoring and management software runs on every computer. We patch Windows, macOS, and common applications on a schedule, keep endpoint security current, and set every new device up to the same standard.
What you get
We run your Microsoft 365 or Google Workspace: users, licenses, email, file sharing, and Teams or Meet. Sign-ins are protected with multi-factor authentication, and on Microsoft 365 with Conditional Access through Entra ID.
What you get
Firewalls, switches, and wireless are monitored and maintained. When the internet goes down, we call your provider and stay on it until it is fixed. When something needs hands, we come on site from Waltham.
What you get
Workstation and server backups are priced per device, so you only pay for what needs protecting. Every backup is monitored, a failed job raises an alert to an engineer, and restores are tested.
What you get
Endpoint security, managed detection and response (MDR), patching, and Microsoft 365 or Google Workspace hardening are part of fully managed IT. DNS filtering, email security, awareness training, and logging are add-ons with published prices.
What you get
We keep a hardware lifecycle list, review licensing, plan security improvements, and coordinate your other technology vendors, so the budget conversation has numbers behind it.
What you get
Fully managed or co-managed
| Fully managed | Co-managed | |
|---|---|---|
| Price | $125 per user per month | $75 per user per month |
| Minimum | 5 users | 25 users |
| Best for | Businesses with no in-house IT, or ready to hand it off | Businesses with an IT person or small team who need backup |
| Help desk | We are your help desk | We back up your IT team and take escalations |
| Monitoring, patching, endpoint security | Included | Included |
| Managed detection and response (MDR) | Included | Add-on, $2 per device |
| Microsoft 365 or Google Workspace administration | Included | Shared with your team |
| vCIO (virtual CIO) | Add-on, quoted | Not available |
| Projects and advisory | $165 per hour, scoped first | $165 per hour, scoped first |
Nonprofits receive 10% off. Most of our clients have 25 to 100 users; we support teams from 5 to 1,000.
Who it is for
We support organizations from 5 to 1,000 users. Most clients have 25 to 100, many in regulated industries.
vCIO add-on
For fully managed clients who want technology planned at the leadership level. Quoted per client, based on the size and complexity of your business.
Not included
Computers, network gear, and software licenses are billed at cost or passed through. We help you buy the right thing.
Office moves, migrations, and network refreshes are scoped up front and billed at $165 per hour.
Every client gets best-effort help after hours. Guaranteed after-hours response times come with the After-Hours Critical Support add-on.
Onboarding depends on the size and state of your environment, so it is scoped and quoted before you sign.
How support works
A named engineer answers, with a median email first response of 12 minutes. Most issues are fixed remotely, complex ones go to a senior engineer, and we come on site when it needs hands. Everything is documented, so coverage never depends on one person.
Client results
Free technical assessment
