7 Great Examples of How AI is Helping Small Businesses
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Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative.Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive.1. Artificial Intelligence (AI) and Machine LearningAI and Machine Learning are leading the charge in revolutionizing customer service. These technologies are enhancing everything from customer interactions to backend processes. They’re making service more efficient and personalized.AI-Powered Chatbots: Chatbots have become a staple in customer service. AI-powered chatbots can understand and respond to natural language. They make interactions feel more human-like. They can also handle a wide range of tasks.Predictive Analytics: Machine Learning enables businesses to predict customer behavior and needs. ML…
Nicholas SalemNovember 25, 2024
Let Down by Your Current IT Provider?
If you’re like many business owners, you might feel a little let down by your current IT Provider. If they were honest, the sales meeting would have gone something like this: “Oh yes! Our response times are usually pretty slow, you’ll be talking to a different technician each time you call, and you’ll have frequent, unpredictable and unplanned costs… please sign here” Of course, you wouldn’t sign up for that! If this doesn’t sound familiar, you can go ahead and stop reading from here. …. Oh, you're still here? That’s unfortunately no surprise since those are the 3 challenges that come up over and over and over again when we’re speaking with a potential client. So, can you guess where we spend most of our time? We focus on building world class response times, ensuring our technicians know your business technology inside and out (no technician amnesia here), and we work with you to build a technology roadmap, so you know exactly when to expect…
Nicholas SalemNovember 5, 2024
Is Your Business Losing Money Because Employees Can’t Use Tech?
Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. It’s also necessary to stay competitive in today’s technology-driven business world.But that promise can turn into a financial nightmare if you neglect two important things. These are employee training and change management. You can end up losing money simply because employees can’t use their technology.When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions.Lack of Technology TrainingImagine investing in a top-of-the-line CRM system, then you see your sales team floundering instead of excelling. You were expecting the CRM to make their jobs easier, but they can't find key features, struggle with data entry, and miss deadlines.Why? Because they haven't been properly trained on the new software. This scenario plays out in countless businesses. It leads to the following costs:Lost ProductivityEmployees fumbling with unfamiliar tech lose valuable work time.…
Nicholas SalemJuly 10, 2024