Seamless IT Expansion for Veterinary Group
Hometown Vet Partners needed a reliable and scalable IT partner as they expanded their footprint across the Midwest and East Coast. With new clinics opening rapidly and each location inheriting different systems, the organization was struggling to maintain standardization, security, and support.
The Objective
Standardize the IT infrastructure across all veterinary locations, implement a consistent support model, and enable smooth onboarding of newly acquired clinics — all while minimizing disruption to patient care and daily operations.
The Challenges
- Inconsistent IT setups across locations
- No centralized helpdesk or documentation
- Legacy phone systems and outdated networks
- No visibility into asset lifecycle or ticket trends
The Solutions
We designed and implemented a fully standardized IT environment across every location, from Wi-Fi and security to endpoint provisioning and support workflows.
Standardized Network Infrastructure
Replaced outdated routers and switches with Unifi gear, enabling segmented VLANs for secure, stable traffic at each clinic.
Modern VoIP Phone Systems
Rolled out cloud-based RingCentral systems with auto-attendants and call routing per clinic.
Asset Lifecycle Management
Deployed BMIT’s RMM, enabling real-time asset tracking, patching, and health monitoring.
Centralized Documentation Hub
Created a shared knowledge base and password vault accessible by authorized stakeholders.
Streamlined Helpdesk Support
Provided a consistent ticketing experience with SLA-backed response times, using Zoho Desk and automations.
The Benefits
- Reduced ticket resolution time by 48% across all locations
- Onboarded new locations in under 10 business days
- Future clinic acquisitions now follow a repeatable IT blueprint
“Partnering with Boston Managed IT completely changed how we scale our veterinary group. Every new location now gets online fast, with consistent support and zero disruption. Their team truly feels like an extension of ours.”
– Carrie Nguyen
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