1. The company has a low employee turnover rate Partnering with a company encompasses more than simply purchasing their solutions at a competitive price. Forming a strong relationship may (and typically does) involve, at minimum, regularly working with their employees to identify cooperative areas of growth, and improve collaboration and communication where needed. Now, if your level of interaction simply doesn’t go beyond the purchasing phase, that doesn’t mean you’re not presented with opportunities to strengthen the relationship. For example, you likely have to contact your customer’s technical support department for information regarding solution updates and repairs or for answers about general product installation, implementation and usage. These too are chances to form deeper connections. Here’s the problem: When your partners have high employee turnover rates, it’s often difficult to maintain a strong relationship. You may have noticed this already. When you need assistance, you want to work with technical support experts—professionals who are regularly exposed to and therefore know the ins and outs of their…

Outside of functioning on a day to day basis, businesses must focus on the future. The pace of business and business technology is too fast to just sit back and take things as they come. What I see all too often are business leaders putting out fires instead of working to prevent them. HOW BOSTON MANAGED IT CAN HELP Boston Managed IT completely takes over the management of day-to-day end-user support so internal staff can focus on the company’s mission Many organizations function without a ticketing system, or they have a ticketing system their employees don't abide by. This leaves the organization with a lack of data to drive their decision-making. Even enterprise organizations who have implemented ticketing systems often find that employees go around them and instead call, email and stop by the desks of their coworkers to make requests or notify them of issues. Alternatively, Boston Managed IT eliminates any opportunities for employees to seek IT support without submitting a ticket. This way…