Rethink IT support
Are you waiting too long to get problems resolved? Our multi-tiered “always-on” IT help desk ensures your staff achieve optimal productivity by having the help they need, when they need it.
Get everything you’d expect from an inhouse IT department – at a much lower cost. You can focus on business while your IT is taken care of.
Managed IT includes:
Help Desk
On call remote help whenever you need it with guaranteed response times. Remote support ensure issues can be addressed quickly so there is little or no impact to productivity
Proactive support
We provide regular assessment of hardware. This highlights which systems are due for replacement before they fail or result in unnecessary downtime. Network weaknesses are also checked on a regular basis to ensure vulnerabilities are fixed before cybercriminals get a chance. By detecting issues at an early stage, disasters can be prevented.
Monitoring & maintenance
We use our monitoring tools to ensure consistent uptime. This keeps business productivity at its peak, whilst ensuring no risk of financial loss due to systems being down.
User management
Hassle free onboarding and offboard of users as needed. This includes tasks such as setting up new user accounts, removing old ones, permission changes and password management.
Security and Compliance
Compliance with relevant regulations is also a vital role of your IT partner. The need for data security is more important than ever, so you need to know your data is secure and safe from hacking, data theft and ransomware. We install next generation protection on all endpoints and we make sure firewalls are in place to detect and prevent network intrusion.
Backups and disaster recovery
Data loss can be devastating for any business, so in the case of a disaster such as damage to premises or fatal system crash, you need to know your systems will be back up and operational as quickly as possible. We include disaster recovery processes, to ensure downtime is kept to a minimum and all data is safe.
Asset management
Tracking of equipment. This ensures you have access to up to date information on the age, specifications, installed applications, user details and branch location of all devices.
vCIO Services
When you partner with us, we act as you virtual CIO. We help you to implement and manage the best technologies to meet your business objectives. We will align technology with your business, help you with business direction, give you regular updates on new products, and spot opportunities for process and system improvements.
Guaranteed response times
Response times are guaranteed, and clearly defined in the service level agreement.
Documentation
Detailed notes and diagrams of systems, network configurations, passwords, licencing, and guides for specific setups. This will ensure efficiency of ongoing support and maintenance, and ease of upgrades or enhancements when they are due.
Reporting
We provide full visibility of the health and status of your IT systems, with detailed monthly reporting.
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