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IT SupportBusinessIT Management

IT Trends for small business in 2023

Photo by Engin Akyurt on Pexels.com As a small business owner, it's important to stay up-to-date on the latest IT trends and technologies to ensure that your business is running efficiently and effectively. Here are some key IT needs that small business should consider in 2023: Cloud Computing: More and more businesses are turning to cloud-based solutions to store, process, and access data. This allows small businesses to reduce their IT infrastructure costs and improve collaboration among team members. Cybersecurity: Cyberattacks and data breaches are becoming increasingly common, making it essential for small businesses to invest in robust cybersecurity measures. This includes implementing strong passwords, using antivirus software, and training employees on best practices for online security. Mobile Technology: With the increasing use of smartphones and tablets for business purposes, it's important for small businesses to have a mobile-friendly website and to consider implementing mobile apps or software to improve productivity and communication. Internet of Things (IoT): The IoT refers to the interconnectedness of physical…
Nicholas Salem
December 28, 2022
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Cybersecurity

What Are the Advantages of Implementing Conditional Access?

It seems that nearly as long as passwords have been around, they’ve been a major source of security concern. Eighty-one percent of security incidents happen due to stolen or weak passwords. Additionally, employees continue to neglect the basics of good cyber hygiene. For example, 61% of workers use the same password for multiple platforms. And 43% have shared their passwords with others. These factors are why compromised credentials are the main cause of data breaches. Access and identity management have become a priority for many organizations. This is largely due to the rise of the cloud. As well as the practice of people needing to only enter a username and password to access systems. Once a cybercriminal gets a hold of an employee’s login, they can access the account and any data that it contains. This is especially problematic when it’s an account like Microsoft 365 or Google Workspace. These accounts can access things like cloud storage and user email. Below, we’ll explain what conditional…
Nicholas Salem
December 25, 2022
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MicrosoftProductivity

Simple Setup Checklist for Microsoft Teams

Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for in-app co-authoring, just to name a few. During the pandemic, the popularity of Teams skyrocketed.User numbers for MS Teams jumped from 20 million in November 2019 to 75 million in April 2020. As of this year, Microsoft reports a user count of 270 million for the platform. This makes it the most popular business tool for team communications.But one of the things that makes the app popular is also one that can make the setup complex. Microsoft Teams has many moving parts, but to use them effectively they need to be well organized. Additionally, users need to have a chance to learn the system and train on best practices.What Can Microsoft Teams Do?First, let’s look at the different areas of Microsoft Teams and what it can do. Then, we’ll give you a simple setup checklist to help your team get up and running productively.You can…
Nicholas Salem
December 15, 2022
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Business Continuity

7 Apps That Can Help You Improve Customer Experience in 2023

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with.In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations means leveraging the right technology.As 2023 is on the horizon, it’s the perfect time to improve your customer experience. Thanks to cloud technology, you don’t have to spend a fortune to do it. Just put in place some of the applications below. These apps focus on making leads and customers happy.1. Online Survey ApplicationDoing an annual customer satisfaction survey is a great way to check in with customers. Successful businesses take the feedback they get and use it to make their company better.But doing these surveys through a Word document attached to an email is so last decade! Use an online survey application to make the…
Nicholas Salem
December 5, 2022
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Business

What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity.During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling.So, no longer is the business phone system tied to a physical location. This enables fluid management of a business with staff spread out over many locations.Additionally, VoIP significantly reduces costs for businesses. The technology is much cheaper to use than a traditional landline-based system. Calling plans are also often less expensive, and a company can add new numbers for very little cost.VoIP has several helpful features for small businesses. But owners are busy and may not have time to have all of them enabled.What are…
Nicholas Salem
November 30, 2022
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Cybersecurity

Simple Guide to Follow for Better Endpoint Protection

Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network.The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints.Each of those devices is a chance for a hacker to penetrate a company’s defenses. They could plant malware or gain access to sensitive company data. An endpoint security strategy addresses endpoint risk and puts focused tactics in place.64% of organizations have experienced one or more compromising endpoint attacks.In this guide, we’ll provide you with straightforward solutions. Solutions focused on protection of endpoint devices.Address Password VulnerabilitiesPasswords are one of the biggest vulnerabilities when it comes to endpoints. The news reports large data breaches all the time related to leaked passwords. For example, there…
Nicholas Salem
November 25, 2022
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BusinessMicrosoft

Everything You Need to Know About Microsoft Viva Sales

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital.It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal.Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for improved staff wellbeing. As well as Viva Learning for staff development.The Viva apps natively integrate with MS Teams and the Microsoft 365 ecosystem. They include automation designed to eliminate boring tasks and enable more work engagement.Viva Sales is a “CRM helper” application. We’ll go through some of the most asked questions about the app, its features, and when you can get it.What Is Microsoft Viva Sales?Viva Sales…
Nicholas Salem
November 15, 2022