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Cybersecurity

Cyber Experts Say You Should Use These Best Practices for Event Logging

Today’s businesses are no stranger to the word cybersecurity. They are facing a growing wave of cyberattacks. These come from ransomware to sophisticated phishing schemes. How do you stand ahead of these threats? A strong cybersecurity strategy is essential. One crucial component of this strategy is event logging. It’s one that not every business owner is aware of.Think of event logging as a digital detective. What does tracking activities and events across your IT systems do? It helps you spot potential security breaches and respond swiftly. As your managed IT service provider, we're committed to helping you. We can help you understand the importance of event logging as well as how to put in place best practices to safeguard your network.What Is Event Logging?Event logging is the act of tracking all events that happen within your IT systems. “Event” can be many different things, such as:Login attemptsFile accessSoftware installsNetwork trafficDenial of accessSystem changesAnd many othersEvent logging means to track all these and add a time…
Nicholas Salem
December 5, 2024
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Business

Top Technologies Transforming Customer Service Today    

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative.Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive.1. Artificial Intelligence (AI) and Machine LearningAI and Machine Learning are leading the charge in revolutionizing customer service. These technologies are enhancing everything from customer interactions to backend processes. They’re making service more efficient and personalized.AI-Powered Chatbots: Chatbots have become a staple in customer service. AI-powered chatbots can understand and respond to natural language. They make interactions feel more human-like. They can also handle a wide range of tasks.Predictive Analytics: Machine Learning enables businesses to predict customer behavior and needs. ML…
Nicholas Salem
November 25, 2024
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Business Continuity

Data Breach Damage Control: Avoid These Pitfalls

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing.The average cost of a data breach has reached 4.88 million USD.Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach damage control. As well as highlight the pitfalls you should steer clear of to reduce the impact.Pitfall #1: Delayed ResponseOne of the most critical mistakes a company can make after a data breach is delaying the response. The longer it takes to respond, the more damage can happen. A delayed response increases the risk of further data loss. It also erodes customer trust.Act QuicklyThe first step in damage control is to act quickly. As soon as you detect a breach, start your incident response plan. This should…
Nicholas Salem
November 20, 2024
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Cybersecurity

6 Simple Steps to Enhance Your Email Security

Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical.Ninety-five percent of IT leaders say cyberattacks have become most sophisticated. Over half (51%) have already seen AI-powered attacks in their organization.By taking proactive measures, you can protect your sensitive information as well as prevent unauthorized access and maintain communication integrity. Here are six simple steps to enhance your email security.1. Use Strong, Unique PasswordsPasswords are the first line of defense for your email accounts. A weak password is like an open invitation for cybercriminals. To enhance your email security, use strong, unique passwords. Ones that are difficult to guess.Create Complex PasswordsA strong password should include a mix of:Letters (both uppercase and lowercase)NumbersSpecial charactersAvoid using common words or phrases. Also, avoid easily guessable information like your name or birthdate. A complex password makes it harder for attackers to gain access to…
Nicholas Salem
November 5, 2024
BusinessIT Management

Let Down by Your Current IT Provider?

If you’re like many business owners, you might feel a little let down by your current IT Provider. If they were honest, the sales meeting would have gone something like this: “Oh yes! Our response times are usually pretty slow, you’ll be talking to a different technician each time you call, and you’ll have frequent, unpredictable and unplanned costs… please sign here” Of course, you wouldn’t sign up for that! If this doesn’t sound familiar, you can go ahead and stop reading from here. …. Oh, you're still here? That’s unfortunately no surprise since those are the 3 challenges that come up over and over and over again when we’re speaking with a potential client. So, can you guess where we spend most of our time? We focus on building world class response times, ensuring our technicians know your business technology inside and out (no technician amnesia here), and we work with you to build a technology roadmap, so you know exactly when to expect…
Nicholas Salem
November 5, 2024